BPO

Customers are supported by the top contact center talent who share the client’s fundamental values. We offer multiple levels of services via multiple channels*

• Tier 1: standard tech/business process support
• Tire 2: in-depth support (includes remote access administration/troubleshooting)
• Tier 3: advanced support for critical issues

* Channels include but not limited to phones, chat, email

Seamless three-way integration among customer, front-end, and back-office case management team offers the smoothest customer experience:

• Custom tailored processes designed to resolve specific scenarios
• Minimize customer effort during case resolution
• Minimize end-to-end turnaround time

We help clients to keep up with increasingly sophisticated IT service requirements with the following benefits:

• Around-the-clock support all year long
• Custom tailored scalability per clients’ needs and strategic directions
• Significant cost saving