Consulting That Is Real

Strategy and competitive edge when you need them.

Process Excellence

Process Engineering: Process drives daily operations, and good process delivers successful operations. We work with clients at every level of their organization to:

  • Developing an understanding of core operational needs
  • Designing operational steps that are aligned with industry best practices
  • Implementing and monitoring until stabilization

Process Innovation: We help clients to stay current with the rapidly changing customer service industry, and make lasting operational improvements.

  • Assessing the existing processes
  • Analyzing the most effective means of transforming into new operation models
  • Implementing and monitoring until stabilization

Mystery Shopping

We turn blind spots into new opportunities through objective review of clients’ operations from various live scenarios.

  • Identifying operational adherence to established process/policy
  • Performing deep-dive analysis via case study for focused areas
  • Delivering executive reports

Cost Optimization

Less is more. We help clients invest in areas that are best aligned with the current/future strategy by:

  • Assessing essential and non-essential costs across departments
  • Simulating various operation models
  • Designing/implementing enhancements followed by monitoring